Prevent silly work

View demoFree trial

The companies you use, use our apps

clients logos

Reduce ‘dumb’ work for agents
by eliminating manual text input

Prepare complex responses
and be prepared for every scenario

Supports complicated possibilities
with simple logic

Take app tour

Easy to implement,
use, and scale

Works right out of the box. Simply install, and start adjusting your macros. Use the advanced composer to easily make your custom fields for any macro.

Work smarter,
not harder

Less macros to keep-up-to-date. More control over the output to your clients. Prevent error prone manual replacing placeholder words. And let this app do it for you.

Take control.
Give time.

Work out scenarios that might happen. And give your agents the right answers on their finger tips. All the time. This app fits many complicated scenarios.

€49 per month

Unlimited fields

One time secret

Macro Composer


Without surprises.

Simple to use. Simple pricing. Nuff’ said.

Price is a flat fee per month. 1 agent, 73 agents, 487 agents? Don’t worry, price doesn’t change.

Prefer payment via wire transfer? Send an email with your request to

Developed exclusively for Zendesk
Free 7 day trial


Let’s explore together. Your idea could literally be the future. Sometimes even beneficial for more teams than your own.

Most of our apps originated from ideas of smart people like you. Feature requests for existing apps, complete new features for Zendesk. Amaze us!

Share idea

Sparkly was born in Amsterdam

Contact Sales

Let’s get this conversation started. Tell us a bit about yourself, and we’ll get in touch as soon as we can

Macro Assistant

Installation - Trial app

Macro Assistant Logo Zendesk Support Logo