Zendesk recently announced an upcoming security improvement called Verification for Anonymous Help Center Requests. Which will be implemented March 9th-March 16th 2026. This change is designed to reduce spam and abuse created through the Help Center request form.
The update was shared by Zendesk and will affect how anonymous users submit tickets through the Zendesk Help Center.
While this is a positive step toward improving platform security, it does not eliminate spam or suspended tickets entirely. In the interim more tickets will get into the Suspended Tickets queue, because not all users will be able to verify their email address. Now for spam attacks that’s good, but for real customers not so much. Many Zendesk customers will still need tools to efficiently manage, review, and remove unwanted tickets.
And that’s exactly where Sparkly Shredder comes in.
What Is Changing in Zendesk?
Zendesk is introducing verification for anonymous Help Center requests to reduce automated spam submissions.
Even with this new layer of protection:
- More anonymous tickets will end up in the Suspended tickets queue because of verification requirements
- Spam tickets can still enter the suspended tickets queue
- Large support teams still need efficient moderation tools
- Managing thousands of suspended tickets manually remains difficult
For many support teams, the suspended ticket queue continues to grow quickly.
Why Suspended Ticket Management Still Matters
Zendesk routes suspected spam and suspicious emails into suspended tickets. This protects agents from dealing with unwanted requests directly in their ticket queues.
However, Zendesk’s default tools for managing suspended tickets remain a manual process. Teams often struggle with:
- reviewing large volumes of spam
- bulk deleting tickets
- automating cleanup workflows
- maintaining a clean suspended ticket queue
Without proper management, the queue can easily grow to thousands of tickets.
How Sparkly Shredder Solves This
Sparkly Shredder is built specifically to help support teams manage and clean up suspended tickets efficiently.
With over 750+ Zendesk installations, Shredder is one of the most widely used tools for suspended ticket management.
Shredder helps teams:
- bulk recover and delete suspended tickets
- setup rules to recover tickets with certain reasons automatically
- quickly review and process spam
- automatically clean up old suspended requests
- keep Zendesk environments organized
- save agents and admins hours of manual work
Instead of manually reviewing thousands of spam tickets, teams can keep their suspended ticket queue under control with automations and just a few clicks.
Built for Zendesk Teams Handling High Ticket Volume
Organizations that receive large volumes of incoming requests—especially through email or public Help Centers—often see suspended ticket queues grow rapidly.
Shredder provides the tools needed to manage this efficiently and keep Zendesk running smoothly.
Whether you’re dealing with:
- many anonymous requests
- white glove support
- spam campaigns
- bot submissions
- email floods
- long-term queue buildup
Shredder helps you stay in control.
Try Shredder for Zendesk
If suspended tickets are filling up your Zendesk instance, Shredder provides the fastest way to clean them up and keep your support environment organized.
You can learn more about Sparkly Shredder or install it directly from the Zendesk Marketplace.