Everything you need for
World class service

Macro Suite
$249
flat fee per month
Agents
Agent Assist
Macro warnings
Custom fields
Teamleaders
Manage Macros
Filterable views
Quick filters
Personal Macro management
Detailed Macro Usage
Ticket Assessment
Admin
Bulk management
Export & Import
Power Suite
$349
flat fee per month
GDPR
Delete tickets, users
Retention policies
History view
High speed deletion by CSV
Suspended inbox
Manage suspended inbox
Advanced recovery
Multiple conditions per rule
Rules stats
Macros
Agent wizard
Macro code generator
10 field types
Mirror placeholders
Exporting
Export tickets, users, organisations
Export comments, attachments
Export formats: CSV, JSON and XML
Create your own templates
Shortcuts
Unlimited shortcuts
Design control
Parse content (regex)
Conditionality
E-commerce Suite
$2499
flat fee per month
Orders
Orders and details incl. history
Hourly import*
Deletion of orders older than 3-6 months
Payment / Tracking per order
Vouchers
Import codes via CSV
Insert voucher to tickets by agent
Available, expired, spent overviews
Categories and group access
Macros
Agent wizard
Macro code generator
10 field types
Mirror placeholders
Outbound conversations
Create tickets via import (CSV) + audiences
Native rich-text editor
Include attachments
Templates
Access control
Shortcuts
Unlimited shortcuts
Design control
Parse content (regex)
Conditionality
Refunds
Finance payment reviews
Financial batch export
Reporting about payment status
Handling warranty requests

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Headspace for Zendesk

Installation - Trial app

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